Support & FAQs

Choosing the right size

There is no single perfect size for a plushie. Smaller sizes are easy to display, gift, and carry around, while larger sizes feel more huggable and make a bigger room statement.

Before ordering, check the size shown on the product page and compare it with something you already own, such as a pillow or cushion. This gives you a better sense of how the plushie will feel in real life.

Why does my plushie look wrinkled after opening?

Many plushies are compressed for safer international shipping. When you open the package, the fabric and filling may look wrinkled, flat, or slightly uneven.

Give the plushie a gentle shake, pat it from different sides, and let it rest in open air. Most wrinkles and lumps soften naturally as the filling expands again.

How should I wash my plushie?

For small washable plushies, use cold water, mild detergent, and the gentlest washing cycle available. A mesh laundry bag or duvet cover adds extra protection.

Air drying is the safest option. Avoid high heat, bleach, and rough tumble drying because they can damage soft fabric, embroidery, or inner filling.

What are Homgifts plushies made from?

Most Homgifts plushies use soft plush fabric with PP cotton filling. Product pages may list extra materials for special designs, so always check the individual product details before ordering.

Do you ship internationally?

Yes. Homgifts ships worldwide to supported destinations. Shipping options and availability can vary by country, product size, and carrier route.

Free worldwide shipping is available on the store unless a product page or checkout step states otherwise.

How long does order processing take?

After your order is confirmed, our team prepares the items for shipment. Processing commonly takes 2 to 5 business days before tracking is issued.

Large plushies, made-to-order items, high demand periods, or carrier delays may add extra time.

How do I track my parcel?

When your parcel is handed to the shipping carrier, you will receive a shipping confirmation email with tracking details. Please check your spam or promotions folder if you do not see it.

Some tracking links update slowly at first. If the carrier has not scanned the parcel yet, check again after 24 to 72 hours.

Why is my parcel stuck in transit?

International parcels can pause while waiting for carrier scans, airline space, customs processing, or transfer between local delivery partners.

If tracking has not changed for an unusual amount of time, email support with your order number and tracking number so we can help review the shipment.

My credit or debit card was declined. What should I do?

First confirm that your billing address, card number, expiry date, and security code are correct. Your bank may also block online or international payments for security reasons.

If the card still fails, try PayPal or another available payment method at checkout, then contact your bank if the issue continues.

Where do I enter a discount code?

Discount codes are entered during checkout. On desktop, the code box usually appears near the order summary. On mobile, open the order summary or discount section at the top of checkout.

Only one discount may apply unless a promotion specifically says it can be combined with another offer.

Can I pay in my own currency?

Prices may display in the store currency or in a localized currency depending on your location and the available checkout options. Your payment provider may apply its own conversion rate or fees.

Will items from one order ship separately?

Yes, some orders may arrive in separate parcels. This can happen when items are stocked in different locations or when splitting an order helps the parcel move through shipping more smoothly.